FAQs
General Questions
About Our Services
How often do you recommend professional cleanings?
The frequency of professional cleanings depends on your individual needs and lifestyle. We recommend bi-weekly or monthly cleanings for most households.
How much time does a typical move-in/move-out clean take?
The time required for a move-in/move-out clean varies depending on the size of the property, its condition, and the specific requirements.
What is included in a typical home cleaning?
A typical home cleaning includes dusting, vacuuming, mopping, cleaning bathrooms (toilets, sinks, showers/tubs), cleaning kitchens (countertops, sinks, appliances), and cleaning bedrooms (dusting, making beds).
What areas are included in a general home cleaning?
General home cleaning usually covers all common areas such as living rooms, dining rooms, hallways, and bedrooms. Bathrooms and kitchens are also included.
What is the difference between move-in and move-out cleaning?
Move-in cleaning focuses on ensuring the property is clean and ready for new occupants, while move-out cleaning aims to leave the property in pristine condition for the landlord or new tenants.
Do you provide any guarantees for your move-in/move-out cleaning services?
Yes, we offer a satisfaction guarantee for our move-in/move-out cleaning services. If you are not completely satisfied with our work, we will return to address any concerns.
What is included in a bedroom deep clean?
A bedroom deep clean includes dusting all surfaces, vacuuming and/or shampooing carpets, cleaning under the bed, dusting ceiling fans, wiping down window sills and frames, and cleaning inside drawers and closets (as requested).
Do you provide bed linen and towel cleaning as part of your bedroom deep clean?
No, we do not provide laundry services as part of our bedroom deep clean.
What is included in a bathroom deep clean?
A bathroom deep clean includes scrubbing and disinfecting toilets, sinks, showers/tubs, cleaning mirrors, wiping down all surfaces, mopping floors, and cleaning grout lines.
Do you use eco-friendly cleaning products for bathroom deep cleans?
Yes, we offer eco-friendly cleaning options upon request. Please let us know your preference when booking.
What is included in a kitchen deep clean?
A kitchen deep clean includes cleaning countertops, sinks, appliances (inside and out), wiping down cabinets, mopping floors, and cleaning the oven (interior and exterior).
Do you clean inside the refrigerator as part of your kitchen deep clean?
We typically clean the exterior of the refrigerator as part of our standard kitchen deep clean. Interior cleaning can be added as an optional extra.
How often are housekeeping services typically scheduled?
Housekeeping services can be scheduled weekly, bi-weekly, or monthly based on your needs and preferences.
Can I customize my housekeeping services to include specific tasks?
Yes, you can customize your housekeeping services to include specific tasks such as laundry, ironing, or pet care.
What is the difference between apartment and condo cleaning?
Apartment and condo cleaning generally involve similar tasks, such as dusting, vacuuming, mopping, and cleaning bathrooms and kitchens. However, the specific needs and requirements may vary depending on the size and layout of the property.
Do you provide cleaning services for common areas in apartment buildings or condos?
No, our apartment and condo cleaning services typically focus on individual units.
What are the benefits of recurring cleaning services?
Recurring cleaning services help maintain a consistently clean and hygienic environment, reduce stress, and save you time and effort.
Can I change or cancel my recurring cleaning schedule?
Yes, you can easily change or cancel your recurring cleaning schedule with sufficient notice.
What does post-construction cleaning involve?
Post-construction cleaning involves removing dust, debris, and construction materials from the property, including floors, walls, windows, and fixtures.
Do you remove construction debris as part of your post-construction cleaning?
Typically, we remove smaller debris as part of the cleaning. However, the removal of larger debris may require separate arrangements.
What is the difference between post-construction and post-renovation cleaning?
Post-renovation cleaning typically involves more detailed cleaning to remove dust, paint splatters, and any remaining debris from the renovation process.
Do you clean and polish any newly installed fixtures as part of your post-renovation cleaning?
Yes, our post-renovation cleaning includes cleaning and polishing any newly installed fixtures such as faucets, light fixtures, and appliances.
What is the goal of home sale prep cleaning?
Home sale prep cleaning aims to make your property as appealing as possible to potential buyers by presenting it in a clean and immaculate condition.
What areas are typically focused on during home sale prep cleaning?
Home sale prep cleaning focuses on deep cleaning all areas of the property, including kitchens, bathrooms, floors, windows, and paying close attention to any areas that may need extra attention to improve curb appeal.
What types of special events do you provide cleaning services for?
We provide cleaning services for a variety of special events, including parties, weddings, corporate events, and more.
What does special event cleaning typically involve?
Special event cleaning may include pre-event cleaning to prepare the venue, post-event cleaning to remove any debris and restore the space to its original condition, and ongoing cleaning during the event as needed.
What is included in your holiday cleaning services?
Our holiday cleaning services typically include a deep clean of your entire home, focusing on areas that tend to get neglected during the holiday season, such as dusting, vacuuming, mopping, and cleaning bathrooms and kitchens.
Do you offer holiday-specific cleaning services, such as Christmas tree removal or outdoor lighting removal?
While our standard holiday cleaning may include some basic outdoor cleaning, specific services like Christmas tree removal or outdoor lighting removal may be available as additional options.